Privacy Policy

Disclaimer

1. Introduction

At WOQAL, INC. ("Woqal", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share information when you visit our website or use our AI voice ordering Services. By using our Services, you consent to the practices described in this Policy.

2. Information We Collect

We collect various types of information in connection with the operation of our Services:

1. Personal Information: When you create an account or interact with our Services, we may collect personal data such as your name, email address, phone number, business address, and payment details.
2. Call Data: Our voice agent records and transcribes customer calls to process orders and improve service quality. We capture caller ID, call date and time, audio recordings, and transcripts.
3. Technical Data: We collect information about your device and usage, including IP address, browser type, operating system, cookies, and usage logs.
4. POS Data: When integrating with your point‑of‑sale system, we may access and store information such as menu items, order details, and transaction data.

3. How We Use Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and maintain the Services and to process customer orders.
• Integration: To transmit order information to your POS system and manage your restaurant’s menu and ordering workflow.
• Improvement: To analyze and improve the functionality and performance of our AI models and Services.
• Communication: To communicate with you about your account, respond to inquiries, and provide customer support.
• Marketing: To send you service‑related announcements and marketing communications, subject to your right to opt out.
• Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights and the rights of others.

4. Legal Basis for Processing

If you are located in the European Economic Area (EEA), we rely on the following legal bases for processing personal data: (a) performance of a contract; (b) compliance with legal obligations; (c) our legitimate interests in operating and improving our Services; and (d) your consent for certain processing activities.

5. Sharing Information

We may share your information in the following circumstances:

• Service Providers: With third‑party vendors that help us operate the Services, such as hosting providers, payment processors, and analytics services. These providers are contractually required to protect your information.
• Restaurant Partners: With the restaurant you represent and its POS system to complete order transactions.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., court orders, law enforcement).
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. Call recordings and transcripts may be kept for a limited period for quality assurance and training purposes and then securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. Despite our efforts, no security measures are completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, or object to the processing of your information. To exercise these rights, please contact us at support@woqal.ai.

9. Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us, and we will take appropriate steps to remove such data.

10. International Data Transfers

We may process and store your information in countries outside of your jurisdiction. By using our Services, you consent to the transfer of your data to countries that may have different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any revisions on our website and update the “effective date” at the top of the policy. Your continued use of the Services after changes are posted constitutes your acceptance of those changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@woqal.ai.

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