Orders While on Call Waiting: How Instant AI Pickup Boosted Throughput
Your customers shouldn’t wait — automation means they never have to.
During peak hours, phones ring nonstop. Staff are seating tables, packing takeout bags, running payments — and trying to answer calls in between. Customers end up on hold, listening to a ringing tone or recorded message, hoping someone will pick up.
Most don’t wait. They hang up, open a delivery app, or call a competitor. This dummy case study illustrates how much revenue can quietly leak out through call waiting — and how Woqal.ai fixes it with instant pickup.
Peak-Hour Call Waiting Impact (Sample Data)
We reviewed three months worth of data for a small restaurant and found that several orders were lost during he peak hours when placed on call waiting. Even if we said only look at the lost opportunities on orders Orders Lost Revenue (@ $30 AOV) is as follows-
In the month of Jan- 201 calls placed on hold. 120 Lost opportunities. Lost revenue $3,600
In the Month of Feb- 189 calls placed on hold. 113 Lost Opportunities. Lost Revenue $3,390
In the Month of Mar- 210 calls placed on hold. 126 Lost opportunitiesLost Revenue $3,780
What This Means
In busy, high‑volume operations, every minute of wait time compounds into lost orders and frustrated guests. These numbers reflect a common pattern:
- Customers are willing to wait only a short time before giving up.
- Staff can’t scale to match peak call volume without over‑hiring.
- Even a small reduction in call abandonment dramatically boosts revenue.
How Woqal.ai Helps
Woqal.ai answers every call instantly — no ringing out, no “please hold,” no voicemail. The AI agent can:
- Take full orders, including modifiers and special instructions.
- Suggest upsells like drinks, sides, or desserts.
- Confirm pickup or delivery details without tying up staff.
That means your phone line becomes a reliable revenue channel instead of an operational bottleneck. Staff stay focused on in‑person guests while Woqal.ai handles phones with perfect consistency.
👉 Ready to stop losing customers to hold music? See how it works at Woqal.ai/pricing.
